Terms and Conditions

These general terms and conditions (the “terms”) govern the contract between the provider Dávid Pančišin - GUY.SK - webové riešenia, company ID (IČO) 57325448, place of business Papín 25, 067 33, Slovakia, registered in the trade register of the Humenné District Office under no. 720-31884 (“GUY” or “we”), and the person who orders our services (the “client” or “you”). We are not a VAT payer.

Contact: e-mail kontakt@guy.sk, phone +421 904 303 277. E-mail is our main channel of communication and the durable medium on which we send you confirmations, invoices and notices. You are responsible for keeping the e-mail address in your account valid and for reading it.

Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, www.soi.sk.

The terms apply to every contract concluded through guy.sk or app.guy.sk. If we have concluded a separate written contract with you, for example for a custom website or an enterprise solution, it takes precedence over these terms to the extent that it departs from them.

• A consumer is a natural person who, when concluding the contract, is not acting within their business, employment or profession. A consumer has the rights given by Slovak Act No. 108/2024 on consumer protection and by the Civil Code, in particular the right to withdraw from the contract under article 10.
• A business is a client who orders under a company ID (IČO) or otherwise within their business activity. The relationship with a business is governed by the Commercial Code, and the provisions of these terms intended for consumers do not apply to it.
• Whether you are a consumer or a business is determined by the billing details you give when ordering. If you add company details with a company ID, you are ordering as a business.
• A site is a website we run for you on our platform, at an address in the form name.guy.sk or on your own domain.
• Site rental is a service in which we assemble a site for you from a template according to your answers and run it, including hosting and the ability to edit its content (the editor), for a monthly price with no upfront fee.
• A custom site is a site we build for you to an individual order for a one-off price and then run for a monthly price for hosting and, where ordered, the editor.
• An add-on is an optional feature of a site, for example a Facebook feed, events, local pages or an online shop, with its own price shown when ordering.
• A billing period is 30 days, unless another period is shown when ordering, for example an annual subscription.
• The price list is the current list of prices at guy.sk/pricing. The price we show you on the order confirmation screen is binding for that order.

Anyone over 18 may order. An account at app.guy.sk is tied to an e-mail address and you sign in with a one-time code. You are responsible for everything that happens under your account, including the actions of people you have given access to. Do not send your sign-in code to anyone.

The details in your account and your billing details must be true and current. We issue invoices to the details you entered and you are responsible for their accuracy. Invoices already issued are not changed; a correction applies to later invoices.

We conclude the contract at a distance through the guy.sk and app.guy.sk interface. An order has these steps: choosing the service, checking the price and terms, entering billing details, confirming agreement with these terms, and sending the order with the button “Order with an obligation to pay”. Until you send it you can check and correct what you entered.

By sending the order you undertake to pay the price. The contract is concluded at the moment we deliver the order confirmation to you by e-mail. The confirmation also contains the wording of the consents you gave when ordering. The wording of the terms valid at the time of the order is at this address, and we keep its version with your order.

The contract is concluded in Slovak. The Czech version of the terms is a translation, and if they conflict the Slovak wording prevails.

We may refuse an order, in particular if the content of the site conflicts with article 12, if we record unpaid obligations, or if the payment does not go through. We will tell you about the refusal by e-mail and refund any payments.

Site rental starts with a free trial period of 7 days from the day the contract is concluded. During it the site is fully functional and you pay nothing.

When ordering you save a payment card. Saving is done by a verification transaction of 0 € at the payment gateway Comgate; nothing is taken from the card at that moment. The first payment, in the amount of the monthly price, takes place on the day the trial period ends and then automatically at the start of each billing period.

If you cancel the subscription during the trial period, you pay nothing. If no valid card is saved by the end of the trial period, we suspend the site under article 8 and everything you created stays stored.

A trial period belongs to one site and one client. We may limit repeated creation of trial sites by the same person or for the same company.

Prices are given in euros and are final. We are not a VAT payer, so no VAT is added to the prices. The prices that apply are those in the price list and on the order confirmation screen at the time of the order.

A subscription is paid in advance, automatically, from the saved card, at the start of each billing period. By sending the order you agree to recurring payments in the amount and at the frequency shown. Payments are processed by the payment gateway Comgate Payments, a.s. Card details are kept by the gateway; we have no access to the full card number.

If a payment fails, we repeat the attempt, at most three times within 7 days, and send you an e-mail with a link to fix the card. If the payment cannot be made within 7 days of its due date, we suspend the site under article 8.

The one-off price for a custom site and for buying out a template is payable according to the invoice, as a rule by bank transfer, unless we agree otherwise. Add-ons are charged together with the site's subscription or separately, according to the offer.

You agree that we issue invoices electronically and send them to the e-mail in your account. The invoice is also the confirmation of payment. Invoices are also available in the dashboard at app.guy.sk.

Registration and renewal of a domain are charged separately according to the price list and the terms of the relevant registrar.

We may change the price of a subscription. We will announce the change by e-mail at least 30 days before it takes effect. If you do not agree with the change, you may cancel the subscription by the day it takes effect, and the original price applies until the end of the period you have paid for. If you do not cancel, the new price applies from the first payment after the effective day. A price reduction is applied automatically.

We suspend a site if a payment is not made within 7 days of its due date, if the trial period ends with no saved card, or if you breach article 12. A suspended site shows visitors a notice that it is temporarily unavailable. We will tell you by e-mail in advance about an approaching suspension for non-payment.

Suspension deletes nothing. The site's content, its settings and the account stay stored. You restore the site by paying the current billing period in the dashboard; after payment it comes back within a few minutes and a new billing period starts on the day of payment.

If a site is suspended for more than 90 days, we may permanently delete its content; the account and issued invoices remain. A trial site with no saved card may be deleted 30 days after the end of the trial period. We will warn you by e-mail before deletion.

A subscription contract is concluded for an indefinite period and renews automatically each billing period until you cancel it.

You may cancel a subscription at any time, without giving a reason and without a fee, in the dashboard at app.guy.sk (Settings, Billing) or by e-mail from the address in your account. Cancelling is as simple as ordering, and we will confirm it to you by e-mail.

A cancelled subscription runs until the end of the billing period you have paid for, then we switch the site off. Money for the unused rest of the period is not refunded. This does not apply to a consumer's withdrawal under article 10 or to a termination by us without a reason on your side under article 11.

With site rental the editor is part of the service and cannot be cancelled separately; cancelling the subscription ends the rental of the whole site. Add-ons can be cancelled separately and end at the end of their paid period.

After the rental ends the site stops being available. Your own content, meaning the texts and photographs you uploaded, will be provided to you for download on request within 30 days of the end. The template, the design and the code of the site remain ours and are not provided.

If you are a consumer, you have the right to withdraw from the contract without giving a reason within 14 days. The withdrawal period expires 14 days after the day the contract is concluded.

To exercise the right of withdrawal, inform us of your decision to withdraw from this contract by an unequivocal statement, for example by e-mail to kontakt@guy.sk or by letter to Dávid Pančišin - GUY.SK - webové riešenia, Papín 25, 067 33, Slovakia. You may use the model withdrawal form at the end of these terms, but it is not obligatory. We will confirm receipt of the withdrawal to you by e-mail without delay.

The withdrawal period is met if you send the notice of exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal: after you withdraw from the contract we will refund all payments you made in connection with concluding it. Payments will be refunded no later than 14 days from the day we receive your notice of withdrawal. The refund will be made by the same means you used for your payment, unless you have expressly agreed to another means, and without any additional fees.

If you asked for the service to begin during the withdrawal period, you must pay us the price for what was actually provided up to the day you told us of your decision to withdraw. That price is calculated proportionally from the price of the billing period, by the number of days the service was provided.

Starting the service before the period expires: we begin providing our services immediately after the contract is concluded, that is, during the withdrawal period. When ordering we therefore ask for your express consent to the service beginning before the withdrawal period expires, and for your declaration that you have been informed that by giving this consent you lose the right of withdrawal once the service has been fully provided. You give the consent and the declaration by ticking the relevant box on the order confirmation screen, and we send you their confirmation in the order confirmation e-mail.

When the right of withdrawal ends: after the full provision of a service that began with your express consent. For a custom site the service is fully provided when the finished site is handed over. For a subscription the right of withdrawal relates to the contract concluded with the first order; automatic renewal of the subscription for a further billing period is not a new contract and does not start a new withdrawal period. Each separately ordered add-on is a separate contract with its own period.

Withdrawal during the free trial period has the same effect as cancelling the subscription: you have paid nothing and nothing is refunded.

If you are a business, you do not have the right of withdrawal under this article.

We may terminate the contract without giving a reason with 30 days' notice, given by e-mail. In that case we will refund the proportional part of the subscription for the unused period.

We may end the contract immediately or suspend the site at once if you breach article 12, if you are more than 7 days late with a payment, if you use the service in a way that endangers its operation or other clients, or if the law, a court or a public authority requires it. In these cases the subscription is not refunded.

The content of the site, meaning texts, photographs, logos, company details and posts, is yours. You are responsible for having the rights to it and for it being true and lawful. You grant us a free, non-exclusive licence to store it, process it, change its format and display it to the extent needed to run the site and the services, for the duration of the contract and, as regards backups, for a reasonable time after it ends.

With site rental we prepare a draft of the texts from your answers, also with the help of automated tools. The draft passes our check, we show it to you before it is published, and you can change it in the editor at any time. You are responsible for the truth of the details about your company, services and prices.

You are the operator of your site towards its visitors. You are responsible for meeting the duties the law places on you as the operator, in particular the identification details in the site's footer, the information for your customers, and consents to cookies if you use tools on the site that require them. We provide the tools for meeting these duties as part of the platform.

When using the services you must not:

• publish content that is unlawful, misleading or offensive, or that infringes the rights of third parties,
• use the site for fraud, spreading malicious code, spam or unsolicited communication,
• interfere with the operation of the platform, get around its limits or access other people's accounts,
• use the service in a way that places an unreasonable load on the infrastructure; for exceptional traffic or data volume we will agree individual terms.

The platform, the templates, the design, the code, the editor and all their parts are our intellectual property or that of our suppliers. With site rental you get the right to use the site for the duration of the subscription. Rental never turns into ownership, and you may not copy the site or its parts, move them to other hosting, or provide them to others.

Buying out a template under the price list gives you a right, unlimited in time, to use your site made from that template. The platform and the template as such remain ours.

With a custom site, after full payment of the one-off price you get the right to use the site for the duration of the subscription. The site works only on our platform, so we do not hand over its source files or code. If you end the subscription, we hand over your texts, photos, logo and brand sheet, not the site itself. The editor, hosting and other parts of the platform remain ours.

A rented site may carry a discreet mark that the site was made by GUY. We may list your site as a reference, meaning its name and a preview. If you do not wish this, write to us and we will remove the reference.

On request we register a domain for you with a registrar, as an intermediary. You are the holder of the domain, if the rules of the relevant registry allow it. Fees for registration and renewal are charged according to the price list, and the terms of the registrar and of the domain's registry apply, for .sk domains SK-NIC.

We will tell you by e-mail about an approaching domain renewal. If the renewal is not paid, the domain may lapse after the grace period and be registered by someone else. We are not liable for such a loss.

After the contract ends we will, on request, give you the transfer code for moving the domain to another registrar within 14 days. We connect your own domain held at another registrar to the site according to our instructions; the DNS settings are on your side.

We run the service on the infrastructure of reputable suppliers, in particular Cloudflare, and aim for it to be continuously available. We do not, however, guarantee uninterrupted and error-free operation. We carry out planned maintenance preferably outside working hours and announce larger outages in advance.

We make backups of content for the purposes of running and restoring the platform. They are not a substitute for your own copies. Keep the originals of your materials, meaning photographs, texts and documents, yourself as well.

We provide support by e-mail at kontakt@guy.sk and as a rule reply within one working day. Support covers the running of the site and the use of the editor. Creating new content, graphic work and changes beyond the editor are paid services by agreement.

Features that depend on third parties, for example a connection to Facebook or Google, work to the extent that the third party makes them available. We are not liable for changes or outages on their side.

We provide a specific availability guarantee (SLA) only on the basis of a written agreement.

We are responsible for the service having the properties we stated and for it being provided properly. If the service does not work as it should, complain as soon as possible by e-mail to kontakt@guy.sk or in writing to our address. State what the complaint concerns and what you are asking for.

We will confirm receipt of the complaint by e-mail and deal with it without undue delay, no later than 30 days after it is made. If the complaint is justified we will remove the fault. If that is not possible, or the fault recurs, you have the right to a reasonable discount on the price for the affected period or to withdraw from the contract. Consumers have the rights for defective performance given by the Civil Code.

A complaint cannot be made about faults caused by your content, by your interference with the site, by a third party, or by circumstances beyond our control.

If you are a consumer and are not satisfied with how we handled your complaint, or believe we have infringed your rights, you may send us a request for redress. If we reject it or do not reply within 30 days, you have the right to file a proposal to start alternative dispute resolution under Slovak Act No. 391/2015 with an alternative dispute resolution body, which is the Slovak Trade Inspection (www.soi.sk) or another authorised body listed by the Ministry of Economy of the Slovak Republic (www.mhsr.sk). The proposal can also be filed electronically through the form on the body's website. Alternative dispute resolution concerns disputes with a value above 20 €.

Towards businesses, our total liability for damage under one contract is limited to the amount you paid us for the affected service in the 6 months before the damage arose, and we are not liable for lost profit, for the loss of data you had not backed up, or for indirect and consequential damage. Towards consumers we are liable to the extent set by law, and this limit does not apply to them.

We are not liable for damage caused by your content, by your breach of these terms, by an outage on the side of third parties, meaning the payment gateway, the domain registrar, the infrastructure provider or social networks, or by circumstances of force majeure.

We do not guarantee business results. Positions in search engines, traffic, the number of enquiries and revenue depend on many circumstances beyond our control.

If a third party brings a claim against us because of your content or your breach of these terms, you must compensate us for the damage and the costs reasonably incurred as a result, for consumers to the extent the law allows.

We process clients' personal data as a controller under the privacy policy at guy.sk/privacy. There you will find the purposes, the legal bases, the retention period, the list of processors and your rights.

We process the personal data of the visitors and customers of your site, for example submitted forms, orders and traffic statistics, on your behalf as a processor. This article is the data processing agreement under Article 28 of the GDPR:

• subject and duration: running your site and its features for the duration of the contract; nature and purpose: hosting, storing and displaying content, receiving messages and orders, measuring traffic; categories of data subjects: the site's visitors and customers; types of data: identification and contact details, the content of messages and orders, technical data about a visit,
• we process the data only on your instructions, expressed by the site's settings and by these terms, we keep it confidential and we take appropriate technical and organisational measures to secure it,
• we use further processors listed in the privacy policy, in particular Cloudflare for infrastructure, Resend for e-mails and Comgate for payments; we will tell you about a change to the list and you have the right to object to it,
• we help you meet your duties towards data subjects and in security incidents, which we will report to you without undue delay,
• after the contract ends we will hand over or delete the data at your request, except for data we must keep by law, and we will give you the information needed to demonstrate that these duties are met.

We may change these terms, in particular when legislation, the services or the technology change. We will tell you about a material change by e-mail at least 30 days before it takes effect. If you do not agree with the change, you may cancel the subscription by the effective day; otherwise the new wording becomes part of the contract on the effective day. Changes that do not worsen your rights, and corrections of obvious errors, may take effect on publication.

The current wording is always at guy.sk/tos with its effective date. We keep a record of the version you agreed to when ordering.

The contract is governed by the law of the Slovak Republic. If you are a consumer habitually resident in another EU member state, this choice does not deprive you of the protection given by the mandatory provisions of the law of your state.

We try to settle disputes by agreement. If that fails, the courts of the Slovak Republic decide. A consumer may also use alternative dispute resolution under article 17.

If any provision of these terms proves invalid, the other provisions remain in force and the invalid provision is replaced by a valid one closest to it in purpose.

These terms take effect on the day given in the heading and replace the previous wording of 3 September 2026. Contracts concluded before that day are governed by the previous wording until the nearest renewal of the subscription after 30 days have passed since the new wording was announced.

Fill in and send this form only if you wish to withdraw from the contract. Sending it by e-mail is enough.