Support

Write to us, call, or sort it out yourself in your account.

What do you need help with?

Signing in.

No password, a code by e-mail.

You sign in to your account at app.guy.sk with your e-mail address. We send a one-time code to it, so there is no password to remember.

Never pass the code on to anyone. If you cannot sign in, write to us and we will help.

Payments and invoices.

Every invoice is in your account.

We send invoices by e-mail, and every one is also in your account at app.guy.sk. An invoice is also your receipt. We are not VAT registered.

If your billing details have changed, correct them in your account or write to us. The correction applies to later invoices; ones already issued do not change.

Changes to your site.

Yourself, or with us.

With Editing you change texts and photos right on your page. If you are stuck, write to us: help with the editor is part of support.

New content, graphics and changes the editor cannot make, we do for you as paid work by agreement.

Your domain.

Your own address for your site.

On request we register a domain in your name, where the registry's rules allow it. We remind you by e-mail before it is due for renewal.

A domain you already have elsewhere, we connect to your site. We send you the exact steps, and you make the setting at your registrar.

Site down.

What to do when it does not load.

If you see a notice that the site is temporarily unavailable instead of your site, it has been paused, most often over an unpaid payment. Pausing deletes nothing. Once you pay in your account, the site is back within minutes.

If it is anything else, get in touch straight away and tell us the site's address.

Cancelling.

Any time, free of charge.

You can cancel your subscription any time, with no reason and no fee, in your account at app.guy.sk or by e-mail from the address on your account. We confirm the cancellation by e-mail.

Your site runs until the end of the paid period. You get your texts and photos on request.

  • Want a new website?

    Tell us what you need. We send the exact price within 24 hours.

    Ask for a quote
  • Complaints and withdrawal

    How to go about it and what your rights are is set out in our terms.

    Terms and conditions